Imagine, you own a business, everything is going great, and suddenly a customer files a lawsuit against your company stating a diversion in order details without his/her consent.
You will be bounded to pay compensation to the customer if you lose the lawsuit. Even if you win, you would have to spend a good amount to pay your lawyers and your company’s image will be hampered anyways.
To avoid such unprecedented circumstances, third party verification companies offer a cover to the businesses. The TPV (third party verification) agents ensure to duly check and confirm the order details with the customers before the purchase process is concluded.
In addition to this, TPV agents also inform the customers about any changes made in the order, hence taking a green signal from the latter regarding the same.
Quite a few businesses are now not proceeding their sales orders without TPV. In fact, in the United States of America, it is compulsory for a telemarketing company to have a third party verification before the purchase.
But, why is TPV such a necessary feature to have? Well, this blog is going to explain how third party verification services are helping the businesses. Let’s begin:
It states the genuinity of customer and company
Third party verification companies across the world work with one aim only; to provide transparency to both the customers and the companies.
The cases of frauds are increasing every day and business owners now looking for a trusted way to weed off this problem.
Hence, with TPV, you as a business owner can be sure that no legal conflict will ever occur, which is a great assurance to have.
Candidates appearing for the interviews are sometimes not providing the correct information to the companies owing to various reasons. Result?
Companies hire incompetent employees and experience a dip in the overall productivity. Means¸ a mistake in hiring can make you lose a chunk of revenue. Isn’t it pathetic?
Hence, business owners are leaving no stone unturned to make the recruitment process as legitimate as possible.
Third party verification companies do the background check of the employees to ensure that the businesses are not making a mistake. TPV agents also assess the criminal record and credit history of the employee to get a glimpse of employee’s character.
To assess and confirm a sales order, TPV agents follow a customized script that helps them to interact with the customers in a suitable manner.
TPV experts follow asking a set of questions to collect data about the order details or any modifications made in the order.
Renowned firms record the entire conversation to have a verbal proof of the order placement.
In addition to this, the privacy of data is regarded as the top preference for the customers.